Jiana Deon FAQ

1. What materials are used to make these handmade earrings?

   • Answer: Our handmade earrings are crafted using. 

     Sterling silver, which is marked with a .925 stamp, is considered the safest metal that is less likely to contain nickel.

     Titanium is a strong and resistant metal and is much less expensive. Although it is not scratch-resistant, you do not have to worry about deformation, nicks, and dents. It retains its original form and design forever.

     Agate Stones, are crystals of strength and courage. It enhances mental functions, keeps you sharp, and has a clear heart. It is a soothing gemstone.

     Swarovski Crystals, are extremely high-quality crystal glass with amazing clarity. Often used to replace diamonds.

     Marble Stones is a powerful gemstone stone that promotes love, harmony, trust, empathy, and a fun unique look.

     Magnetic Hematite is found in rocks and soil. Found to provide great pain-relieving benefits. Regulate the blood flow in the body and reduce stress and negative emotions.

     Gold Filled, composed of a solid layer of gold bonded to either sterling silver or some base metal. It is a fraction of the cost of solid gold but gives the appearance of gold. Eventually, it will wear away and expose the base metal underneath.

     Niobium Ear Wires are the perfect solution for sensitive ears due to niobium's hypoallergenic properties. Niobium ear wires are colored through anodization and other treatments, which allows us to offer a unique array of colors and designs.

     We ensure that all materials used are of the highest quality to provide lasting beauty and durability.

2. How do I care for my handmade earrings?

   • Answer: To maintain the shine and luster, avoid contact with harsh chemicals or perfumes. Use a soft cloth for cleaning and store it in a dry place when not in use.

3. Are the earrings hypoallergenic?

   • Answer: Yes, all our earring posts and hooks are made of hypoallergenic materials, ensuring they are suitable for sensitive ears.

4. How long will it take to receive my earrings after I place an order?

   • Answer: Typically, orders are processed within 1-3 business days. Shipping times may vary based on your location, but we aim to deliver your earrings within a 5-day timeframe.

5. Can I request a custom design?

   • We love crafting unique pieces for our customers. We are currently selling what has been made already and plan to make custom pieces in the future. Please reach out to our design team with your ideas, and we'll do our best to accommodate.

6. Do the earrings come with a warranty or guarantee?

   • Answer: Yes, all our handmade earrings come with a "30-day" satisfaction guarantee. If you have any issues within this period, please contact our customer service @info@jianadeon.com

7. How are the earrings packaged?

   • Answer: Each pair of earrings is packaged in a beautiful gift box, making it perfect for gifting or a treat for yourself.

8. Are there any special offers or discounts for bulk purchases?

   • Answer: Yes, we offer discounts for bulk purchases or events like weddings. Please contact our sales team for more information.

9. What if the earrings I receive look slightly different from the photos online?

   • Answer: Since our earrings are handmade, minor variations in color, size, and shape can occur, making each piece unique. We do our best to represent our products accurately, but slight differences are a testament to their handcrafted nature.

10. What is your return and exchange policy?

• Answer: We strive for 100% customer satisfaction. If you're not completely satisfied with your purchase, you can return or exchange the item within 30 days of receiving it, given it's in its original condition.

I hope these FAQs help! Please feel free to contact us if you have more questions.